Nandu More is an author, speaker, coach, and a senior corporate leader with over 25 years of experience in customer service, relationship & loyalty management, sales, IT, and training & development and has worked in varied industries including Telecom, Information Technology, Entertainment (Satellite & IP TV), and office automation. This diverse and firsthand experience has given him insights into challenges faced in achieving profitability and leadership while balancing the people aspect. He shares possible solutions to problems from his own learning and those from many others in a practical and entertaining way.

Having come from a poor family, he was determined to succeed in spite of all odds. after completing his Electrical Engineering from VJTI, Matunga, Mumbai, he started his career as a customer service engineer and moved up quickly as regional Service operations Manager and never looked back. Since then, he has been handling senior leadership roles in large and multinational organisations. Currently, Nandu works as Director of Delivery and operations for one of the top five IT companies in the world.

He is what Gallup’s Strength Finder 2.0 refers to as a “maximizer,” someone who likes to take things that are good and make them even better. Nandu More is passionate about people and service and wants to work on two key areas: “helping organisations to build loyalty with customers, employees, and partners,” and “helping individuals achieve their goals and become successful.” Through this book, he shares his core belief that “it’s never about your business; it’s always about the people you serve – your customers, employees, and partners.” – Nandu More